Refund and Returns Policy
1. Overview
At LaptopRefurbish.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds.
2. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide a receipt or proof of purchase.
- Return Period: You have 30 calendar days from the date you received your item to initiate a return.
- Non-returnable items: Certain items are not eligible for returns, including digital products, software, and downloadable items.
3. Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds typically take 5-10 business days to process, depending on your payment method and financial institution.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at [customer service email] with your order details.
5. Shipping
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Address: To return your product, mail it to: [Your Return Address]
- Lost or Damaged Returns: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Warranty Claims
All refurbished laptops come with a one-month warranty. If your product is found to be defective within the warranty period, please contact our customer service team for assistance with repairs or replacement.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: support@laptoprefurbish.com
Phone: +91 8210824191
Address: New Delhi
Thank you for shopping with LaptopRefurbish.com. We appreciate your business and are committed to providing you with the best service possible.