At LaptopRefurbish.com, we want you to have a satisfying shopping experience. If you’re not entirely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your options in case you need to return a product.
We accept returns for the following reasons:
Defective or Damaged Product: If you receive a defective or damaged laptop, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to return the product for a replacement or refund.
Incorrect Product: If you receive a laptop that is different from what you ordered, please contact us within 7 days of delivery. We will arrange for the correct product to be shipped to you or provide a refund.
Conditions for Returns
To be eligible for a return, please ensure:
The laptop is in its original packaging and includes all accessories, manuals, and documentation.
The laptop has not been tampered with, altered, or damaged due to misuse or neglect.
A return authorization has been obtained from our customer support team.
To initiate a return, please follow these steps:
Contact our customer support team at [contact email] or [contact phone number] to request a return authorization within [number of days] days of receiving your order.
Provide details about the reason for the return, including any relevant photos or documentation.
Once the return is approved, you will receive a return authorization number and instructions for shipping the product back to us.
After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If your return is approved:
For refunds due to defective or damaged products, the refund will be processed back to the original payment method.
For refunds due to incorrect products, the refund will be processed back to the original payment method once the returned product is received and verified.
Certain items are non-refundable:
Software, downloadable products, and licenses
Items damaged due to misuse, neglect, or improper handling
Items with missing parts or accessories not returned in the original packaging
Shipping costs associated with returns are the responsibility of the customer, unless the return is due to a mistake on our part (defective, damaged, or incorrect product).
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at Support@laptoprefurbish.com. Our dedicated customer support team is here to assist you.
Thank you for shopping at LaptopRefurbish.com.
The LaptopRefurbish.com Team